PROCESSING YOUR ORDER
All products are inspected for any faults or defects before being shipped. Orders are dispatched the next day after receiving a confirmation of payment from our payment providers. Please allow 2 – 3 business days for an order to be processed. Sunglass Culture will provide updates on any additional delays in order processing via email.
Shipping and Delivery
FREE Shipping for orders over $70 AUD within Australia. For orders below $70, products will be shipped using shipping from Australia Post with a flat rate of $10 AUD for customers located in Australia. All prices are quoted in Australian Dollars inclusive of GST unless otherwise stated.
Please allow 5 – 7 business days for the package to arrive at its destination. Sunglass Culture endeavours to process, pack and ship customer orders as fast as possible however, sometimes delays cannot be avoided. Sunglass Culture is not responsible for courier delays but is happy to assist in communicating with the courier with any problems and concerns.
Parcels are shipped from Monday – Friday and Saturday (morning only). As per Australia Post policy, there are no deliveries during weekends. If you have ordered on a Saturday or Sunday, expect your parcel to be shipped on the next business day provided there are no delays on order processing. A confirmation email along with the tracking number will be supplied once orders are shipped.
Sunglass Culture goes above and beyond for all customers nationally and internationally. If you are an international customer, contact us for more information on for special international shipments. The customer will be responsible for any customs or import duties charges. Delivery may be delayed due to customs clearance or delivery outside metro areas.
Sunglass Culture will not have any liability to you if it fails to satisfy in whole or in part the scheduled delivery time. Please note that if the courier company has to re-deliver the goods to you, Sunglass Culture will not cover any additional charges for re-delivery of goods.
Sunglass Culture provides a range of payment options for all customers.
MasterCard, Visa, Bank Card and Amex are accepted both in store and online. You can also choose to pay through Stripe or Pay Pal for online orders. Additionally, our physical stores accept cash and Lay By payment options.
Love an item but can’t pay for it in time? Here are amazing options for you:
After Pay – Shop now. Enjoy your sunnies. Pay later! After Pay is a payment instalment provider, giving customers the ability to split purchase/s into 4 instalments. The first instalment is paid on the day of purchase and the rest in the coming fortnights. After Pay is interest-free. Late fees will apply for late payments. Don’t worry, After Pay will send you a payment schedule so you can stay on top of everything! Sign up with After Pay today.
Open Pay – Open Pay is a payment instalment provider where customers can choose a payment plan from 1 – 24 months (depending on the purchase) with no interest. Customise your package through a choice of weekly or fortnightly payments Sign up with Open Pay today and enjoy zero interest repayments with no nasty surprises.
LAY BY (in-store only) – Lay-by your dream sunnies by depositing at least 20%, leaving the rest to be payed when you are ready! Please note customers can use the product once Lay-by is fully paid and must be settled within 60 days. Lay By’s are non-refundable.